Frequently Asked Questions

What Is Towel Service?

Towel Service is an online tool for companies to find the right towel service or supplier for their individual needs. Many buyers are not aware of their options and usually settle for the first option that comes their way. Towel Service helps restaurant managers, medical professionals, hotels, businesses and consumers find the right linen and Uniform Service or supplier-based on their individual needs.

What Geographical Area Does Towel Service Cover?

Towel Service covers all major US markets and Canada. If you are in an extreme rural area without coverage, we will work to find the options that are available.

What Do I Get When Using Towel Service?

After you tell Towel Service your product needs and general company information, we narrow down the options in your area to the best possible companies. We pass your information along to them and they will contact you to discuss your exact needs and to get you pricing.

How Many Companies Should I Expect To Hear From?

We limit the number of members that contact you to no more than 3. However, usually only the top one or two companies in your area will receive your information.

What Are The Costs For Using Towel Service?

Towel Service is a free service to all customers searching to find a company. The members in our Premier Linen Network incur a small fee to allow us to provide our service at no charge to the buyer or renter.

Am I Obligated To Buy From Any Members In The Towel Service Network?

No. Our service is only a tool for buyers to easily explore their best linen options (however, you likely will given the service and quality our member companies provide). Whether you buy from our members is strictly up to you.

What Criteria Are Used To Qualify The Members In Your Network?

  • Check company references of select existing customers.
  • Verify business licenses.
  • Verify insurance coverage.
  • Verify state business fillings.
  • Better Business Bureau (BBB) lookup.
  • Bankruptcy search for the principals.
  • Legal search for outstanding judgments or liens.
  • Verify a minimum of 3 years in business.

Towel Service verifies all of these criteria when a new member joins our network. We also update our records from time to time, however we cannot guarantee that the information does not change or expire over time. Please be sure to verify all relevant information to your business before hiring any company.

How Do You Know If Your Members Continue To Be Great Linen Providers?

Roughly one month after you submit your request, we will follow up with a brief survey. This survey is completely optional, but it helps give us valuable feedback about our members. This is our best tool to make sure our members remain the best in the business.